Shipping Policy

Thank you for shopping with Sugar’s Cotton Candy. Please review our Shipping & Delivery Policy before placing your order.

Local Delivery

Sugar’s Cotton Candy currently offers local delivery within Bakersfield, California.

Delivery availability is based on location, order size, and scheduling.
Free delivery promotions may be offered for a limited time and may require a minimum purchase.
Delivery times are scheduled in advance and confirmed once your order is accepted.

Customers are responsible for ensuring someone is available to receive the order at the scheduled delivery time.

Shipping

Sugar’s Cotton Candy now offers shipping within the United States for an additional fee.

Shipping fees are calculated at checkout or communicated prior to order confirmation.
Shipping timelines vary based on destination and carrier. Estimated delivery dates are not guaranteed.
Orders are shipped at the customer’s request and risk due to the delicate nature of cotton candy.

We are not responsible for delays, damage, or quality changes caused by shipping conditions, carrier handling, weather, or transit time.

Shipping Address Responsibility

Customers are responsible for providing accurate and complete shipping information.

Sugar’s Cotton Candy is not responsible for:

Incorrect or incomplete addresses
Packages delayed, returned, or lost due to carrier issues
Failed deliveries due to recipient unavailability

Additional shipping fees may apply for re-shipping returned packages.

Delivery Issues

Sugar’s Cotton Candy is not responsible for:

Incorrect or incomplete delivery addresses provided by the customer
Failed deliveries due to customer unavailability
Delays caused by weather, traffic, or unforeseen circumstances beyond our control

Once an order has been delivered or picked up, responsibility for the product transfers to the customer.

Order Accuracy

Please review your order details carefully before submitting. If you notice an issue with your order confirmation, contact us immediately. Changes are not guaranteed once production has begun.

Storage & Handling

Cotton candy is highly sensitive to heat and humidity. We are not responsible for product quality once the order has been delivered or picked up if proper storage is not maintained.

Questions

If you have any questions regarding shipping or delivery, please contact us through our website contact form or social media channels prior to placing your order.