Refund Policy

Sugar’s Cotton Candy

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Thank you for supporting Sugar’s Cotton Candy. Because our products are handmade, made to order, and perishable, we kindly ask that you review our refund policy before placing an order.

All Sales Are Final

Due to the nature of our products, all sales are final. We do not offer refunds, returns, or exchanges once an order has been prepared, shipped, delivered, or picked up.

Cancellations

Orders may not be canceled once production has begun. Custom orders, event orders, and shipped orders cannot be canceled or refunded.

Shipping Orders

For shipped orders:

Shipping fees are non-refundable.
We are not responsible for delays, damage, or quality changes caused by shipping carriers, weather, or transit conditions.
Once an order has shipped, it is no longer eligible for a refund.

Local Delivery & Pickup

Once an order has been delivered or picked up, responsibility for the product transfers to the customer. We are not responsible for issues related to improper storage or handling after delivery.

Customer Satisfaction

If you are not satisfied with your order, please contact us within 24 hours of delivery or pickup with your order details and photos, if applicable. Customer satisfaction is our goal, and we truly value the opportunity to review your concerns and do our best to make things right.

Contact

If you have any questions about this policy or your order, please reach out through our website contact form or social media channels prior to placing your order.